Privacy Policy

Privacy Overview

1. Overview & Commitment to Your Privacy

I am Louisa May Carson, an independent artist and publisher operating this storefront from Mammoth Lakes, California. I respect your personal privacy and am committed to being transparent about how data is handled. This Privacy Policy details the exact information collected when you browse my catalog, add items to your cart, or make a purchase, how that information is used, and how your privacy rights are protected. Because I run this studio directly, I follow a strict principle of data minimization: I only collect what is strictly necessary to process your transactions, print and ship your physical coloring books, and provide attentive customer service.

2. Information I Collect

I collect information in the following situations:

• Order and Delivery Information: When you place an order, you provide your full name, shipping address, billing address, email address, telephone number, and order details. This information is required to produce your coloring books, arrange carrier delivery, send transactional receipts, and update you on shipment status.
• Payment Information: All checkout transactions are conducted directly through Stripe Checkout over encrypted TLS connections. Your sensitive financial information—including credit card numbers, expiration dates, and security codes (CVVs)—is transmitted directly to Stripe. My servers never receive, store, or process your credit card numbers or financial credentials.
• Customer Support Inquiries: If you contact me via email (support@louisamaycarson.com), phone (650-248-2879), or postal mail, I retain records of our correspondence solely to answer your questions, resolve issues, or assist with replacements.
• Technical and Operational Data: When you access my website, basic technical data such as your IP address, browser type, device information, and page request timestamps may be recorded in server logs by hosting and security providers (such as Cloudflare) solely to prevent distributed denial-of-service (DDoS) attacks, mitigate fraudulent activity, and maintain reliable website performance.

3. How I Use Your Information

I use the information collected exclusively for legitimate business and transactional purposes:

• Fulfilling and Delivering Orders: Manufacturing, quality-checking, packaging, and dispatching physical paperback coloring books to your designated delivery address.
• Transactional Notifications: Sending automated email confirmations, payment receipts, and carrier tracking updates.
• Customer Care: Responding directly to your inquiries, investigating damaged or lost parcels, and arranging replacements when necessary.
• Legal and Financial Compliance: Satisfying statutory tax accounting requirements, commercial bookkeeping, fraud prevention, and dispute resolution.
• No Unsolicited Marketing: I do not send unsolicited marketing blasts, automatically enroll you in promotional newsletters, or place promotional marketing phone calls.

4. Cookies, Local Storage & Tracking Technologies

I maintain a clean, tracker-free website experience:

• Functional Local Storage: I use browser local storage (HTML5 localStorage) strictly to maintain your shopping cart contents and volume-tier discounts as you navigate between different book pages. This data resides on your personal device and is not used for cross-site tracking.
• No Third-Party Advertising Pixels: I do not embed advertising pixels, retargeting beacons, or behavioral tracking scripts from platforms such as Meta/Facebook, Google Ads, TikTok, or data brokers.
• Do Not Track & Global Privacy Control: Because I do not track users across third-party websites or engage in behavioral advertising, this website inherently honors browser Do Not Track (DNT) and Global Privacy Control (GPC) signals.

5. Third-Party Service Providers & Data Sharing

I only share your data with trusted service providers who are contractually bound to process your information solely for specified operational purposes:

• Stripe, Inc. (Payment Gateway): Stripe processes payment transactions securely under its own policy and is certified to PCI Service Provider Level 1. Stripe's handling of payment data is governed by the Stripe Privacy Policy.
• Print-on-Demand & Carrier Partners: Because each coloring book is printed to order, your recipient name, shipping address, and contact details are securely transmitted to print manufacturing facilities and domestic shipping carriers (e.g., USPS, UPS, FedEx) exclusively to produce, package, and deliver your parcel.
• Cloudflare & Web Infrastructure: Cloudflare provides edge content delivery, SSL/TLS encryption, and web security.

Strict No-Sale Policy: I do not sell, rent, lease, or trade your personal information to third-party data brokers, marketing agencies, or advertising networks under any circumstances.

6. Data Retention & Security

I retain order records, transaction logs, and customer correspondence only for as long as necessary to fulfill orders, honor customer service and replacement requests, and comply with legal, tax, and accounting retention requirements (typically up to 7 years for commercial tax filings). Functional shopping cart data stored in your browser remains on your device until you complete checkout or clear your browser cache.

All communications between your browser and this storefront are encrypted using standard Transport Layer Security (TLS/HTTPS). Administrative access to order records and fulfillment systems is restricted with multi-factor authentication and strict access controls.

7. Your Privacy Rights (California CCPA/CPRA, GDPR & State Laws)

Depending on your jurisdiction, including California (CCPA/CPRA), other U.S. states, and the European Union / United Kingdom (GDPR), you possess specific privacy rights regarding your personal information:

• Right to Know & Access: You may request details about the categories and specific pieces of personal information I have collected, along with the purposes of collection and third parties with whom it was shared.
• Right to Request Deletion: You may request that I delete the personal information collected from you, subject to legal and statutory exceptions (such as retaining completed transaction records for tax compliance and dispute defense).
• Right to Correct: You may request the correction of inaccurate or incomplete personal contact details.
• Right to Non-Discrimination: I will never discriminate against you, deny you products, charge different prices, or provide a lower quality of service for exercising your statutory privacy rights.
• Right to Opt Out of Sale / Sharing: Because I do not sell your personal data or share it for cross-context behavioral advertising, no opt-out is necessary, but you may contact me at any time to confirm this status.

To exercise any of these rights, please email support@louisamaycarson.com with the subject line "Privacy Rights Request", or call 650-248-2879. I will verify your identity against previous order records and respond within statutory timeframes (within 45 days for California residents, or 30 days under GDPR).

8. Children's Online Privacy Protection

My destination coloring books and this storefront are designed for adults. This website is not intended for or directed toward children under 13 years of age (or under 16 where required by local law), and I do not knowingly collect personal information from children. If you believe a child has provided personal information through this storefront, please contact me immediately so I can promptly delete it.

9. Changes to This Privacy Policy

I may update this Privacy Policy from time to time to reflect operational changes, carrier updates, or modifications to statutory legal requirements. Any revisions will be published directly to this page with an updated "Last Updated" date at the top of the policy.

10. Contact Information & Data Controller

If you have questions, concerns, or requests regarding this Privacy Policy or my handling of your information, please reach out to me directly:

Louisa May Carson
167 Meadow Ln
Mammoth Lakes, California 93546, United States
Email: support@louisamaycarson.com
Phone: 650-248-2879 (Monday – Friday, 9am – 5pm PT)